Privacy Policy

Last updated: January 2026

2. Data We Collect

We collect the following data:

• Registration data: Name, email address, encrypted password
• Usage data: Chat messages, uploaded files
• Technical data: IP address, browser type, access times
• Payment data: Processed by Stripe

3. Purpose of Processing

• Providing our AI chat service
• User account management
• Payment processing via Stripe
• Service improvement and security

4. Legal Basis (GDPR Art. 6)

• Contract performance: Account and service provision
• Legitimate interest: Security, fraud prevention
• Consent: Marketing communications

5. Third-Party Services

We use:

• Stripe: Payment processing
• Perplexity AI / OpenAI: AI processing
• Hetzner: Hosting in Germany

6. Data Retention

• Account data: Until deletion
• Chat history: Until deletion
• Payment records: 10 years
• Server logs: 7 days

7. Your Rights

Under GDPR you have the right to:

• Access your data
• Rectification
• Erasure
• Data portability
• Object to processing

8. Cookies

We only use essential cookies for session management and language preferences.

9. Contact

For inquiries: info@woops.ai